Will you disclose
the personal data / information collected to outside parties?
We never give, rent, or sell
your personal information to others. We may provide aggregate
statistics about our customers, sales, traffic patterns, and
related site information to reputable third-party vendors, but
these statistics will not include any personally identifying
information. We may release account information when we believe,
in good faith, that such release is reasonably necessary to
(i) comply with law, (ii) enforce or apply the terms of any
of our user agreements or (iii) protect the rights, property
or safety of , our users, or others.
Privacy Policy
This Privacy Policy governs the manner
in which Proprint collects, uses, maintains and discloses information
collected from users (each, a “User”) of the https://www.proprint.co.uk
website (“Site”). This privacy policy applies to the Site and
all products and services offered by Proprint.
Personal identification
information
Under the General Data Protection Regulation
(GDPR) rules personal data is defined as: “any information relating
to an identified or identifiable natural person (‘data subject’);
an identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier
such as a name, an identification number, location data, an
online identifier or to one or more factors specific to the
physical, physiological, genetic, mental, economic, cultural
or social identity of that natural person”. We may collect personal
identification information from Users in a variety of ways,
including, but not limited to, when Users visit our site, fill
out a form, and in connection with other sales activities, services,
features or resources we make available on our Site. Users may
visit our Site anonymously. We will collect personal identification
information from Users only if they voluntarily submit such
information to us. Users can always refuse to supply personally
identification information, except that it may prevent them
from engaging in certain Site related activities.
Non-personal
identification information
We may collect non-personal identification
information about Users whenever they interact with our Site.
Non-personal identification information may include the browser
name, the type of computer and technical information about Users
means of connection to our Site, such as the operating system
and the Internet service providers utilized and other similar
information.
Web browser
cookies
Our Site may use “cookies” to enhance
User experience. User’s web browser places cookies on their
hard drive for record-keeping purposes and sometimes to track
information about them. User may choose to set their web browser
to refuse cookies, or to alert you when cookies are being sent.
If they do so, note that some parts of the Site may not function
properly.
How we use collected
information
Proprint may collect and use Users personal
information for the following purposes: To improve customer
service Information you provide helps us respond to your customer
service requests and support needs more efficiently. To improve
our Site We may use feedback you provide to improve our products
and services. To send periodic email We may use the email address
to respond to their enquiries, questions, and/or other requests.
How we protect
your information
We adopt appropriate data collection,
storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction
of your personal information, username, password, transaction
information and data stored on our Site. We do not store customer
credit card details.
Sharing your
personal information
We do not sell, trade, or rent Users
personal identification information to others. We may share
generic aggregated demographic information not linked to any
personal identification information regarding visitors and users
with our business partners, trusted affiliates and advertisers
for the purposes outlined above.
Third party
websites
Users may find advertising or other content
on our Site that link to the sites and services of our partners,
suppliers, advertisers, sponsors, licensors and other third
parties. We do not control the content or links that appear
on these sites and are not responsible for the practices employed
by websites linked to or from our Site. In addition, these sites
or services, including their content and links, may be constantly
changing. These sites and services may have their own privacy
policies and customer service policies. Browsing and interaction
on any other website, including websites which have a link to
our Site, is subject to that website’s own terms and policies.
If users clicks on a link to another site (domain), they will
have left the site, we therefore accept no legal responsibility
for any interaction with any other site.
Access to Information
At your request, Proprint can confirm
what information we hold about you and how it is processed.
If Proprint does hold personal data about you, you can request
the following information:
Our identity and contact details
Contact details of the data protection
officer
The purpose of the processing as well
as the legal basis for processing.
The categories of personal data collected,
stored and processed.
Recipient(s) or categories of recipients
that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erase,
restrict or object to such processing.
Information about your right to withdraw
consent at any time.
How to lodge a complaint with the supervisory
authority.
Whether the provision of personal data
is a statutory or contractual requirement, or a requirement
necessary to enter into a contract, as well as whether you are
obliged to provide the personal data and the possible consequences
of failing to provide such data.
The source of personal data if it wasn’t
collected directly from you.
Any details and information of automated
decision making, such as profiling, and any meaningful information
about the logic involved, as well as the significance and expected
consequences of such processing.
Your Rights
You have the right to ask us not to process
your personal data for marketing purposes. We will usually inform
you (before collecting your data) if we intend to use your data
for such purposes or if we intend to disclose your information
to any third party for such purposes. You can exercise your
right to prevent such processing by refusing your consent at
the time of collection or at any other time by contacting us
by email Our site may, from time to time, contain links to and
from the websites of affiliates. If you follow a link to any
of these websites, please note that these websites have their
own privacy policies and that we do not accept any responsibility
or liability for these policies. Please check these policies
before you submit any personal data to these websites.
Right to erasure
Visitors / users of the site have the
ability to have all records of their personal data held by a
business erased where there is no legitimate reason for that
business to maintain they records. This includes where GDPR
is super-ceded by other laws governing the details obtained.
If you want to request that your data is erased please write
to Proprint, Stowmill, Stow, Galashiels, TD1 2RB.
Changes to this
privacy policy
Proprint has the discretion to update
this privacy policy at any time. When we do, we will revise
the updated date at the bottom of this page. We encourage Users
to frequently check this page for any changes to stay informed
about how we are helping to protect the personal information
we collect. You acknowledge and agree that it is your responsibility
to review this privacy policy periodically and become aware
of modifications.
Contact details
of the GDPR owner (J West of Stow T/A Proprint):
If you have any questions about this
Privacy Policy, the practices of this site, or your dealings
with this site, please contact us at: Proprint Stowmill Stow
Galashiels TD1 2RB Tel: 01578 730477
PAYMENT OPTIONS
Paying by Credit Card
We accept all
Major Card types via PayPal.
You can place your order
securely on our web site or call us to order. Your credit card
charge will appear as "PROPRINT".
PAYPAL - we accept PayPal payments.
All on-line payments are processed by
PayPal. Alternatively,
if you feel more comfortable not entering credit card information
over the internet, please call us.
We would be delighted to assist you in any way that we can.
We can be reached at 01578-730477
(in the UK) / 00-44-1578-730477 (outside the
UK). Or by Mobile : 077247 20 626
Paying by Cheque or Money/Postal
Orders
We glady accept personal cheques,
business cheques, and money/Postal orders. Please note that
we ship orders after a cheque clears. If you wish to pay via
cheque or money order, make payable to J West of Stow. We will
ship your order once payment is received and your cheque clears.
Cheques must be in UK currency (British Pounds) drawn on a UK
based Bank. Any other payment method must be agreed in advance
with us
Paying by Purchase Order
We also accept purchase orders!
All Official Orders from Local - Education - Government Authorities
sent or faxed with the Official Order Number clearly shown are
accepted Purchase orders may require an additional day for verification.
You will be sent an invoice with net 30 day terms once your
order ships. Please note that PROPRINT reserves the right to
require pre-payment on any purchase order at our discretion.
Please call us to order.
When your order will be
billed to you
Orders processed directly
wit us will only be charged or billed after they are
ready in despatch waiting to be shipped. This includes
backordered items.
LEGAL NOTICES
Copyright and
Trademark Notice
This
site is owned and operated by J. West of Stow T/A PROPRINT.
Unless otherwise specified, all materials appearing on this
site, including the text, site design, logos, graphics, icons,
and images, as well as the selection, assembly and arrangement
thereof, are the sole property of PROPRINT, Copyright © 2021,
ALL RIGHTS RESERVED. All audio and video clips are the sole
property of PROPRINT or their respective content providers.
All software used on the site is the sole property of PROPRINT
or those supplying the software. You may use the content of
this site only for the purpose of shopping or placing an order
on this site and for no other purpose. No materials from this
site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means
without PROPRINT’s prior written permission. All rights not
expressly granted herein are reserved. Any unauthorized use
of the materials appearing on this site may violate copyright,
trademark and other applicable laws and could result in criminal
or civil penalties.
PROPRINT is a trademark, trademark or service mark. All custom
graphics, icons, logos and service names are either registered
trademarks, trademarks or service marks. All other trademarks
or service marks are property of their respective owners. The
use of any PROPRINT trademark or service mark without PROPRINT
express written consent is strictly prohibited.
Disclaimer
and Limitation of Liability as to Products Sold
All
of PROPRINT’s products are guaranteed against defects for 30
days from the date of the invoice. Except as expressly stated
herein, PROPRINT makes no representations or warranties, either
express or implied, of any kind with respect to products sold
on the Proprint.co.uk website. Except as expressly stated herein,
PROPRINT expressly disclaims all warranties, express or implied,
of any kind with respect to products sold on this site, including
but not limited to, merchantability and fitness for a particular
purpose. You agree that the sole and exclusive maximum liability
to PROPRINT arising from any product sold on the Proprint.co.uk
website shall be the price of the product ordered. In no event
shall PROPRINT, its directors, officers, employees or other
representatives be liable for special, indirect, consequential,
or punitive damages related to product sold.
Disclaimer
and Limitation of Liability as to the Proprint.co.uk Website
The
PROPRINT website and the materials therein are provided “as
is”. PROPRINT makes no representations or warranties, either
express or implied, of any kind with respect to the Proprint.co.uk
website, its operations, contents, information, materials. PROPRINT
expressly disclaims all warranties, express or implied, of any
kind with respect to the sites or their use, including but not
limited to merchantability and fitness for a particular purpose.
You agree that PROPRINT, its directors, officers, employees
or other representatives shall not be liable for damages arising
from the operation, content or use of the Proprint.co.uk website.
You agree that this limitation of liability is comprehensive
and applies to all damages of any kind, including without limitation
direct, indirect, compensatory, special, incidental, punitive
and consequential damages.
Typographical
Errors
In
the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in
pricing or product information received from our suppliers,
PROPRINT shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price. PROPRINT shall
have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase
and your order is cancelled in this way, Proprint shall immediately
issue a credit to your credit card account in the full amount
of the charge.
Links
This
site may contain links to other sites on the Internet that are
owned and operated by third parties. You acknowledge that PROPRINT
is not responsible for the operation of or content located on
or through any such site.
Order Acceptance
Policy
Your
receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. PROPRINT reserves the right
at any time after receipt of your order to accept or decline
your order for any reason. PROPRINT reserves the right at any
time after receipt of your order, without prior notice to you,
to supply less than the quantity you ordered of any item. All
orders placed over £1000.00 (GB Pounds) must obtain pre-approval
with an acceptable method of payment, as established by our
credit and fraud avoidance department. We may require additional
verifications or information before accepting any order.
VAT - Value added
Tax
UK Vat is applied and accounted
for within all our prices the current rate is 20% The invoice
you receive from us shall include that amount. Unless by
prior agreement your delivery address allows us to supply goods
exempt of the UK VAT. Foreign Countries for example.
Jurisdiction and Venue
You agree
that any legal action brought against PROPRINT shall be governed
by the Scottish Law without regard to its conflict of law principles.
You agree that the sole jurisdiction and venue for any litigation
arising from your use of or orders made on the Proprint.co.uk
website shall be an appropriate Court located in Scotland.
SHIPPING
INFORMATION
Our preferred carrier
for all small packets is the the Royal Mail 1st Class Postal
Service. For larger/heavier boxes we use FedEX Next Day Carrier
service, for International Deliveries we use a range of different
International Delivery services e.g. Parcelforce - UPS - DPD
and Fedex/TNT. We also use Royal Mail - Airsure and International
Signed For
Whenever possible, if you have opted to provide us with your
e-mail address, we will send you a confirmation e-mail with
a tracking number upon despatch of your order.
Where extra shipping requires to be
paid by the customer we will discuss and agree this in advance
Backordered Items
If you would like to cancel
a backordered item, please send an e-mail or call us on 01578-730477
(in the UK) / 00-44-1578-730477 (outside the
UK). Our fax number is 01578-730478
(in the UK) / 00-44-1578-730478 (outside the
UK).
Your order will not be charged to a card until it is ready in
despatch to be shipped!
RETURN POLICY
Cancellation
The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations
2013 allows for a 14 days (14 working days following the day
in which you place your order) cooling off period within which
you will have the right to cancel your order and request a full
refund.
Satisfaction Guarantee
Within
30 days of receipt of your order, you may return any product
in new condition.
Please note that you will need to first obtain an RMA number
for all returns by calling
01578-730477
(in the UK) / 00-44-1578-730477 (outside the
UK). Our fax number is 01578-730478
(in the UK) / 00-44-1578-730478 (outside the
UK).
Exchanges
are Fair and Simple
If you receive a defective product, we will gladly
exchange it. Your replacement will be shipped to you once you
call us.
Unshipped items
You can also cancel unshipped items by calling us
or sending an e-mail to
Procedures for Returning and Exchanging
Items
Please do not apply tape to any items that you are
returning, as this may result in your return not meeting our
resaleable criteria. It is important that you place your name
and address inside of the package. In addition, please include
a copy of your invoice and the reason with your return, and
wrap the package securely.
Please mail all packages to the following address:-
ProPrint
Unit 1
Stowmill
Stow
Galashiels
TD1 2RB
RMA
Refunds
Refunds generally take up to 14 days. We will notify
you via e-mail of your refund once we have received and processed
the returned item. Please note that we can refund shipping costs
only if the return is a result of our error. Furthermore, we
reserve the right to refuse returns that are not in re-saleable
condition, as defined above. We also reserve the right to impose
a 20% restocking fee on returns that do not have an RMA number
or received 21 days after an RMA number has been issued.
SECURE ON-LINE PAYMENTS
100%
Safe Shopping Guarantee
SECURE POLICY
Our
100% Safe Shopping Guarantee protects you while you shop at
ProPrint.co.uk
How does Proprint
protect customer information?
All of the information you enter
to place an on-line order will be stored using a secure server.
We use state-of-the-art 128-bit SSL encryption. The secure server
software (SSL) encrypts all information you enter before it
is sent to us. You can always be aware of a secure page by spotting
the lock 
in the bottom status bar of your browser. Furthermore, all of
the customer data we collect is protected against unauthorized
access, both at our offices and at our hosting facility. Please
see our PRIVACY POLICY above
