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About us

ProPrint, was established to provide quality products at low prices. Our motto is 'we pass the savings on' and through our Internet only shopping system we stick to this policy.

How do we manage to keep our prices so low? Simple - as we have no telesales staff to employ or shop to maintain we can keep our prices low.

ProPrint is built upon a solid foundation of business, technological and retail knowledge, gained over more than 10 years successful trading.

We believe that the customer comes first, and with our team of product selectors, pickers and software developers we stick to our principles and supply good quality merchandise at a price that is affordable.

Security is one of our main concerns, that is why we offer three methods of payment after the order has been entered on the site.

Firstly our site uses a secure web server using SSL technology. This allows us to ensure that your information cannot be read by anyone else on the Internet which helps to prevent Credit Card fraud.

Secondly, although we are an Internet based selling company we offer the customer the ability to fax through Credit Card details to our sales department. You will find our fax number in the contact information.

Thirdly, accept a cheque or postal order(s) - any transaction using a cheque will be subject to a few days delay.

We hope that our customers enjoy the benefits of purchasing online and continue to use us

If you have any comments about the company please mail

Welcome to ProPrint INK ON THE NET where you can buy top quality low cost compatible and original inkjet cartridges securely online. Our SSL secure online ordering system makes us more secure than some of our competitors, and our 'only order online' policy means our prices are much lower than our competitors. If you are looking for reliable cheap ink-jet cartridges for the major printer brands such as Epson, Canon, Hewlett Packard (HP), Brother, Xerox and Olivetti then you have come to the right place. Our site, however, makes use of frames. If you are reading this message, then it probably means that your browser does not support frames. We recommend that you visit either one of the following web sites to download their latest version web browser. When you have it installed please come back and visit us for all your compatible inkjet cartridge needs.

Navigating around the store

To buy a product simply follow these simple steps:

  1. Alter the number of items you wish to purchase by entering a new value then clicking the change button.

  2. Remove the item from your shopping cart by selecting the remove button.

  3. Add more items to your cart by clicking on the 'Continue Shopping' button which will take you back to the main store.

  4. Purchase your items by selecting the shipping type and payment method.

 

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FAQ (Frequently Asked Questions)

 

 

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What forms of payment do you accept ?

We accept the following credit and debit cards: Visa/Delta, Mastercard, American Express, Switch; We also accept cheques drawn on a UK bank in Pounds Sterling through the post. If you are unwilling to send your information over the Internet or your connection is unsecure then you can fax us your credit card details or alternatively post them to us. Please note that you must place the order first on the site and then select the cheque payment method. Please print out the resulting page and include this with your order. If you are sending a cheque please write your e-mail address and order number on the reverse of the cheque. Cheques should be made payable to Information Techniques OSN.

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Is it safe to pass my credit/debit card information on the Internet ?

has taken every precaution to ensure the protection of your credit/debit card information being sent to us. Our secure server uses SSL technology to encrypt the information that you send to us ensuring that no one other than us can read it. When the time comes in the order process to pass your credit card details to us there is a simple check that you can make to ensure that your browser is connected securely to our server. In Microsoft Internet Explorer a padlock symbol appears in the bar at the bottom right hand side of the screen and in Netscape Navigator the padlock appears on the left hand side.

Internet Explorer
ielock.gif (1236 bytes)

Netscape Navigator
netscapelock.gif (1217 bytes)

If in doubt about site security remember - 'look for the lock'.  

If the padlock does not appear in your browser when you are transferred to our secure server then you should use another payment method. We would like our customers to know that we have not had any reports of credit card fraud resulting from transactions taking place on our web site.   

 

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My order hasn't arrived yet ?

As soon as we receive your credit card order it is entered onto our system, and depending on our stock position is usually despatched the same day (weekends excluded). To maintain our low costs and high standards of security it is sometimes necessary to perform checks on orders above a certain value. This checking usually leads to a small delay in processing your order, but we feel that it is necessary to protect the customer from fraudulent use of stolen or lost credit cards.

If you are paying by cheque please note that it will slow down the processing and despatch of your order. The order does not go 'live' until we receive the cheque and we do not send out the order until the cheque has cleared. When paying by cheque you can expect the delivery of the order to take up to 10 days.

Delivery times depend on the method chosen for delivery. UK Royal Mail post options (Standard Post and Recorded Post) normally take between two to four working days for delivery. Courier delivery is usually next working day. These delivery times are subject to our current stock position which may increase the time before despatch and therefore affect delivery.

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How much do you charge for delivery?

When you fill out the order form you will be asked which method of shipping you require. The system then calculates the cost of carriage based on the selections that are made.

A General guide to charges is as follows:

 

£0 - £100

£100 - £200

£200 - £1000 £1000 - £2000 £2000 +
Cartridges only          
UK Standard Post (No transit insurance)

£2.00

free

free

free

free

Other EU (No transit insurance)

£3.50

£2.00

free

free

free

UK Recorded

£3.00

£1.00

free

free

free

Other EU Recorded

£5.60

£4.00

free

free

free

UK Courier

£4.00

£4.00

£3.00

£2.00

free

Rest of World*

£12.50

£14.85

£28.50

£48.50

£95.00

*These are the standard prices applicable to orders fro outside the EU, but under certain circumstances we may contact you to advise you of additions or reductions in the cost - for example an order containing a few cartridges may warrant a reduction in cost, whilst a larger, multi-item order may require an additional cost.

Please also note that individual items over 2kg in weight, i.e. some laser toner cartridges may have to shipped by courier to the EU. An additional carriage charge may be applied.

However, please note that we will NOT charge your credit card until we have received your explicit authorisation.

Please note that if no transit insurance is selected for cartridge sales and the order does not arrive we cannot be held responsible for the losses incurred.

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What is your returns policy?

We will replace any faulty items if returned to us in their original packing within 30 days of purchase or a refund can be given if desired. Also see our general Terms & conditions below.

Private individuals, (as opposed to corporate bodies/partnerships, national/local government, schools/colleges, etc), are entitled to a 'cooling off' period of seven working days after receipt of the goods. Notification of cancellation by the customer must be made in writing to us by post, Fax or E-mail - a phone call is inadequate. The cost of the carriage to you and return of the product to us is not refundable under our terms. Once the delivery process has begun you will not be able to cancel any contract with us for postage and packing costs, and will therefore be unable to claim that cost back from us. The goods must be returned to us as the supplier in the same condition they were received in after notification of cancellation of the order has been received within seven days as they have a finite shelf life. The goods can be collected from the customers property at the full charge or can be returned to us by the customer. The customer has a duty to take 'reasonable care' of any goods that are held by them until the point in which we have collected the cartridges or they are delivered back to us.

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My printer is new and your site does not mention it. Do you sell the cartridges for it ?

We try to keep our information as up-to-date as possible, however new model printers are being produced all the time. Often, especially with Epson printers, the cartridges these printers use are the same as those produced before i.e. we stock the compatibles. If you are unsure about which cartridges your new printer takes there are a couple of procedures that you can undertake to check:

1 - Check the documentation that came with your printer, this will indicate the OEM references of the cartridges your machine takes. This is probably the most reliable source of information available.

2 - If you do not have your printer documentation then we have included a selection of printer manufacturers on the Links page which you can visit. Most of them have a printer selection system to determine the correct cartridges for the printer.

We recommend that you check one of these sources before you make a purchase - see returns policy above.

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Privacy Statement

At ProPrint we are committed to protecting your privacy. The information that you provide will not be passed on to other organisations and will be kept on a machine that is not accessible through the Internet or by modem. If you are concerned about the privacy of your information you can e-mail our customer services department with the subject heading 'privacy' - we will endeavour to respond to your enquiry within five working days of receipt of your email. The information that we collect from you through our online ordering process is any information that you provide at the time of ordering for completion and delivery of your order. This information is collected by us and is solely used by us to complete and deliver your order - this information is collected lawfully and in accordance with the Data Protection Act 1998. The e-mail address will be used by us to inform you of the status of your order. We may also use the address to send information on changes or additions to the site - we do not send out weekly marketing material.

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Security Checks

At ProPrint we are constantly trying to improve our service to you. To ensure that the order is placed with the knowledge of the card holder we may wish to carry out checks. For this we might ask you to provide further information, we appreciate your assistance in these matters and we hope that you agree that it is a good way to prevent Internet fraud.

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Complaints Procedure

Complaints about our products or the service you have been given can be sent to customercare@proprint.co.uk and we will endevour to respond within five working days of receipt of your complaint. Alternativley complaints can be sent via our postal address which can be found in the contact us section.

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Terms and Conditions

We will replace any faulty items if returned to us in their original packing within 30 days of purchase or a refund can be given if desired. Any incorrectly ordered items may be replaced by the correct item, if available, if we are notified by fax, post or e-mail and receive the incorrectly ordered items, unopened in the original packing, within 30 days of purchase. If the item is not available it can be returned to us unopened for credit minus a small restocking charge. We cannot give credit for incorrectly ordered items which have been opened so please be careful when ordering.

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